Return & Refund Policy

At Rock & Root Faith Co., every item is made especially for you once your order is placed. Because our products are custom-made, we are unable to accept traditional returns or exchanges. However, we are committed to making things right if there is a problem with your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 30 days of delivery at info@rockandrootfaithco.com.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the problem

• Clear photos showing the issue

Once reviewed, we may offer a replacement, refund, or other appropriate resolution.

In most cases, you will not be required to return the item. We believe in keeping the process simple and hassle-free for our customers.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. We will work with our fulfillment partners and shipping carriers to investigate and determine the best solution.

Size, Color, and Ordering Errors

Because all products are custom-made to order, we cannot accept returns, exchanges, or refunds for:

• Ordering the wrong size

• Ordering the wrong color

• Ordering the wrong product or design

• Change of mind after purchase

• Personal preference regarding fit, style, or color appearance

Please review all product details and sizing information carefully before placing your order.

Processing & Shipping

Most products are custom printed after your order is placed. Production typically takes 3–5 business days before shipping. Shipping times vary by carrier and destination and are outside of our control once an order has been shipped.

Questions?

If you have any questions or concerns about your order, please contact us at info@rockandrootfaithco.com. We are a small, faith-based business and will always do our best to serve our customers with kindness, honesty, and grace.